Questions & answers
Frequently Asked Questions
Clear answers about accounts, tutors, tutoring needs, contact unlocks, wallet coins, payments, fee hold, verification, safety and support.
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FAQ category
General
1) What is RWBIKO Tutors?+
RWBIKO Tutors is a tutoring marketplace designed to connect students, parents, and institutes with independent tutors. The platform enables tutors to build professional profiles and showcase qualifications, while students can search tutors, read reviews, unlock profiles, and post requirements. RWBIKO Tutors facilitates introductions only and does not assign tutors or manage classes.
2) Who can use RWBIKO Tutors?+
The platform supports students/parents/guardians and tutors, plus institute/company hiring and other need types like assignment help, exam prep, language learning, and skill courses.
3) What can I do on RWBIKO Tutors as a student or parent?+
You can post a tuition need free so relevant Tutors can respond, or browse Tutor profiles and Teaching Offers yourself. You can also unlock contacts, message unlocked Tutors, review responses, and use Fee Hold when you want an in-platform payment option.
4) What can I do on RWBIKO Tutors as a tutor?+
You can create a Tutor profile and Teaching Offers free, complete verification, browse Student Needs, unlock selected contacts with coins, send Offers, message unlocked students, and manage your wallet. There is no registration fee, monthly Tutor fee or commission on tuition arranged directly.
5) Can I use one account for both student and tutor?+
Yes. The platform supports role switching for regular users. Admin role switching is not supported.
6) Is account creation free?+
Yes. Account creation is free. Students can post tuition needs free, and Tutors can create profiles and Teaching Offers without a registration fee or monthly Tutor fee. Coins are used only for selected paid actions such as contact unlocks and optional featured requests.
7) Can I sign up with Google?+
Google sign-in is supported when it is enabled in the deployment environment.
8) What kinds of tutoring needs can be posted?+
Tutor needed, assignment help, exam preparation, language learning, skill courses, and institute hiring.
FAQ category
Students / Parents
9) Is posting a requirement free for students and parents?+
Yes. Posting a tuition need is free. Add the subject, class or level, location, teaching mode, budget and timing so relevant Tutors can decide whether to respond.
10) What details do I need before posting a requirement?+
Include subject, class level, city, mode, budget, schedule, and goal. Contact details are required for publishing.
11) Can I choose online tutor, home tutor, or both?+
Yes. You can choose Online, Home, or Both.
12) Can I browse tutors instead of posting a need?+
Yes. Posting a need is the quickest way to let relevant Tutors come to you, but you can also browse Tutor profiles and Teaching Offers yourself at any time.
13) Can I unlock a tutor's contact directly?+
Yes. After unlock, available tutor contact details and messaging access are shown.
14) How much does it cost to unlock a tutor's contact?+
The current tutor-contact unlock cost is shown on the Pricing & Coins page and again before you confirm the unlock.
15) Will I be charged again if I unlock the same tutor twice?+
No. Existing unlock records prevent duplicate charging for the same target.
16) Can I review a tutor after working with them?+
Yes. Reviews are tied to genuine interactions after unlock.
17) Can I edit my review later?+
Yes. Existing reviews can be updated.
18) Where can I see the tutors I have unlocked?+
In your unlock history, with timestamps and available contact details.
19) Can I pay the tutor through RWBIKO Tutors?+
Yes. The platform supports a fee-hold payment flow.
FAQ category
Tutors
20) How do I start as a tutor?+
Create or switch to Tutor mode, build your profile and Teaching Offers, upload the required verification documents, and submit for review. Creating the Tutor profile is free: there is no registration fee, no monthly Tutor fee and no commission on tuition arranged directly. Coins are used when you choose selected paid actions such as unlocking a Student contact; optional featured visibility can also use coins, and optional Fee Hold/payment services can have separate fees.
21) What should a tutor profile include?+
Profile photo, teaching mode, city, subjects, class levels, availability, pricing, qualification, bio, and supporting details.
22) What verification documents are required for tutors?+
Profile photo, CNIC/passport front and back, selfie with document, and degree/result evidence.
23) How long does tutor verification take?+
Typical expectation shown in product copy is 24 to 48 hours.
24) Can a tutor unlock student contact before verification?+
No. Unlock actions require approved verification/profile state.
25) Can a tutor send an offer without unlocking the student contact?+
No. The tutor must unlock that need first.
26) Can tutors apply for featured placement?+
Yes, after verification.
27) How much does featured tutor placement cost?+
The current featured-placement cost and duration are shown on the Pricing & Coins page and on the featured request screen.
28) What happens when I request featured placement?+
Coins are held while admin reviews. Approval activates featured placement; rejection returns held coins.
29) How long does featured placement last?+
The currently configured featured duration is shown on the Pricing & Coins page and on the featured request screen.
30) Can tutors edit documents after approval?+
Some identity fields become restricted after verification to protect trust records.
FAQ category
Contact Unlocks, Messaging, and Offers
31) Why are contacts hidden on the platform?+
To reduce spam, protect privacy, and improve lead quality.
32) How much does it cost for a tutor to unlock a student contact from a posted need?+
The cost can vary by the posted requirement. The exact coin amount is shown on that need before you confirm the unlock.
33) Can a tutor unlock any posted need?+
Only open and eligible needs can be unlocked.
34) Is messaging free?+
There is no separate per-message coin fee, but messaging generally requires valid unlock access first.
35) When can a student and tutor message each other?+
After a valid unlock relationship exists (student-to-tutor, tutor-to-student, or a job thread with unlock access).
36) What happens when a tutor unlocks my posted need?+
The system records unlock, deducts coins, exposes contact details, and may generate system notifications/messages.
37) Can I message someone without unlocking contact first?+
Usually no. Access is tied to unlock rules.
38) Can I unlock the same job or contact twice?+
Duplicate charging is prevented for already-unlocked targets.
FAQ category
Wallet, Coins, and Payments
39) What are coins?+
Coins are platform credits used for paid actions like unlocks and featured requests.
40) What is the minimum wallet recharge?+
The live minimum and current packages are shown on the Pricing & Coins page and in wallet checkout.
41) What coin packages are available?+
Current wallet packages are loaded from the live wallet pricing configuration and are shown on the Pricing & Coins page.
42) Can I see the coin package prices?+
Yes. The Pricing & Coins page and checkout show the current wallet package prices before payment.
43) Which payment methods are supported for wallet top-up?+
PayFast and Manual payment.
44) What can be used through PayFast?+
PayFast checkout supports options like Easypaisa, JazzCash, and debit/credit card methods shown in UI.
45) How does manual wallet top-up work?+
Select package, transfer payment, upload slip/proof, submit details, then wait for admin review.
46) How does PayFast top-up work?+
Select package and complete PayFast checkout; successful callback verifies and credits coins.
47) What statuses can a wallet top-up have?+
Pending, success, failed, or rejected.
48) Where can I see my wallet balance and transaction history?+
In wallet and transaction history pages for student/tutor dashboards.
49) What if PayFast payment succeeds but coins do not appear instantly?+
A callback may still be processing. Check top-up history and contact support/admin if status does not resolve.
50) Can a manual top-up be rejected?+
Yes, if details or proof are missing/invalid/mismatched.
FAQ category
Fee Hold System
51) What is the fee-hold system?+
Fee hold allows students to place tuition payment in-platform for safer release later.
52) Who can create a fee hold?+
Students can create holds for contacted/unlocked tutors, and tutors can request holds from contacted students.
53) Can I use fee hold without first unlocking/contacting the tutor?+
No. Fee hold requires a valid contacted/unlocked relationship.
54) What fees are applied in the fee-hold system?+
Current logic shows a 4% student fee and 10% tutor deduction.
55) What release options are available in fee hold?+
Release after 7 days, 15 days, or student confirmation based on selected mode.
56) How is the payment released?+
Release follows the selected flow and may involve student confirmation and/or admin action.
57) Can students confirm work done?+
Yes.
58) Can tutors request payout on a fee hold?+
Yes.
59) What payment methods are available for fee hold?+
PayFast and Manual payment.
60) Can admin release or cancel a fee hold?+
Yes. Admin can mark payments, release funds, or cancel based on review.
FAQ category
Safety, Privacy, and Trust
61) How does RWBIKO Tutors try to reduce spam and fake activity?+
By combining hidden contacts, wallet-based unlocks, verification, messaging controls, and moderation.
62) What safety steps should users follow?+
Keep early communication in-platform, verify badges/status, avoid sharing sensitive details too soon, avoid unsafe off-platform payments, and report suspicious behavior with evidence.
63) What data does RWBIKO Tutors collect?+
Account/profile details, requirement/job data, wallet activity, and messaging records needed for platform operations and moderation.
64) Does RWBIKO Tutors sell private chat content?+
Current privacy copy states private chat content is not sold.
65) Can accounts be suspended or banned?+
Yes, for trust and policy violations including spam, fraud, impersonation, abuse, and payment misuse.
66) How do rankings and trust improve for tutors?+
Through profile completeness, verification, responsiveness, consistency, and high-quality professional information.
FAQ category
Support
67) Where should I go if I still need help?+
Use Help & Guide, Contact Us, and relevant dashboard sections (Wallet, Transactions, Unlocks, Featured, Fee Hold) based on your issue.
Still need help?
Use the right support path for your question.
Read step-by-step guides in Help Center, contact support for account-specific issues, or review live wallet pricing before a coin or payment action.