RWBIKO Tutors policy
Privacy Policy
This Privacy Policy explains what information RWBIKO Tutors may collect, how we use it, how we share it, and what choices you have regarding your information.
1. What this policy covers
This policy applies to information collected when you use RWBIKO Tutors features, account flows, support, verification, purchases, and other platform interactions.
2. Information we may collect
We may collect name, email, phone, role, tutor profile details, requirement posts, support messages, transaction records, verification material, and technical logs such as browser, IP, cookies, and usage data.
3. How we use your information
We may use information to operate core features, process wallet/coin actions, provide support, reduce fraud, improve trust systems, detect abuse, and meet legal obligations. We may also use user-provided contact details to send service notices, offers, announcements, and updates related to RWBIKO Tutors, subject to applicable law and user communication preferences.
4. How information may be displayed
Certain profile or requirement details may be visible where necessary to operate matching and decision-making features. Avoid posting sensitive data in public areas unless required by a specific flow.
5. How we may share information
We may share data with hosting/support providers, payment partners, legal authorities when required, advisors, and business successors during restructuring events. Publicly available profile and marketplace information (for example, public tutor profile details, ratings, badges, and offered subjects) may be used, displayed, and redistributed by RWBIKO Tutors for platform marketing and advertising activities. We do not sell private message content to advertisers.
6. Cookies and technical tracking
We may use cookies for login continuity, preferences, analytics, performance, and security controls. See the Cookies Policy for details.
7. Data retention
Information is retained as reasonably necessary for operations, support, legal compliance, security, and dispute handling. Some records may remain after account deletion where legally or operationally required.
8. Your choices and rights
You may request updates, corrections, deletion, and privacy support. Requests can be subject to identity verification and legal limitations.
9. Security
We use reasonable safeguards but cannot guarantee absolute security. Users should protect passwords and never share OTP or sensitive credentials.
10. Children and minors
If minors use the platform, parents/guardians should supervise actions involving personal data, contact sharing, payments, or home tuition arrangements.
11. International access
If accessed from multiple regions, data may be processed where services or providers operate, with appropriate handling and security practices.
12. Changes to this policy
We may update this policy for legal, technical, product, or operational changes and publish the revised version.
13. Contact us
For privacy, account deletion, or security concerns, contact support via the contact page.
14. Platform relationship disclaimer
RWBIKO Tutors facilitates direct connections between tutors and students, but does not independently verify or guarantee tutor/student qualifications, professionalism, conduct, performance, availability, or reliability. Users should apply their own judgment and due diligence before entering any agreement, payment arrangement, or tutoring engagement.