Help & guidance
Help Center
Find practical guides for accounts, tutor profiles, Teaching Offers, tutoring needs, wallet and coins, verification, payments, safety and support before you take the next step.
Post a Tuition Need
Create clearer requirements and attract better tutor responses.
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Search Tutors
Use filters and shortlist profiles before spending coins.
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Tutor Verification
Submit CNIC and selfie clearly to avoid verification delays.
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Wallet & Coins
Understand balance, top-up flow, and transaction checks.
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Payment Problem
Follow safe troubleshooting before trying checkout again.
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Featured Tutor
Learn who should apply and what visibility to expect.
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Safety Guide
Learn scam warning signs and safe communication basics.
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Contact Support
Share the right evidence so support can resolve issues faster.
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Help category
Getting Started
Students
Getting Started as a Student on RWBIKO Tutors
If you are new on RWBIKO Tutors, start with the basics: complete your account properly, choose your path, and take the next step with clarity.
7 min read • Updated April 1, 2026
Tutors
Getting Started as a Tutor on RWBIKO Tutors
A strong tutor start comes from correct details, focused subjects, early verification, and thoughtful activity.
7 min read • Updated April 1, 2026
Students & Tutors
How RWBIKO Tutors Works for Students and Tutors
A clear overview of the platform flow for both sides: discovery, matching, verification, wallet/coins, and support routes.
7 min read • Updated April 1, 2026
Help category
Students
Students
How to Post a Tuition Need That Gets Better Responses
Write a strong, specific tuition post so relevant tutors reply faster and with better proposals.
7 min read • Updated April 1, 2026
Students
How to Search Tutors Properly
Use filters the right way, narrow by real fit, and build a shortlist before spending coins.
6 min read • Updated April 1, 2026
Students
How to Compare Tutor Profiles Before Unlocking Contact
Spend coins smarter by comparing tutor fit, trust, and profile quality before unlocking details.
7 min read • Updated April 1, 2026
Students
How Students Can Unlock Tutor Contact
Know when to unlock, how to avoid waste, what to message first, and how to stay safe.
6 min read • Updated April 1, 2026
Students
How Fee Hold Works for Students
Understand when fee hold is useful, what to confirm before paying, and how to report issues quickly.
6 min read • Updated April 1, 2026
Help category
Tutors
Tutors
How to Build a Strong Tutor Profile
Build trust quickly with a clean photo, clear bio, focused subjects, and realistic teaching details.
8 min read • Updated April 1, 2026
Tutors
How Tutors Should Write Their Bio
A practical bio structure that helps students quickly decide if you are the right tutor.
5 min read • Updated April 1, 2026
Tutors
How Tutor Verification Works
Understand why verification matters, what to submit, and how to avoid delays in approval.
6 min read • Updated April 1, 2026
Tutors
Common Verification Mistakes Tutors Should Avoid
Avoid avoidable rejections by fixing common CNIC and selfie issues before submission.
5 min read • Updated April 1, 2026
Tutors
How Tutors Can Apply to Student Jobs Properly
Send targeted proposals that match the job and improve reply rates without sounding generic.
7 min read • Updated April 1, 2026
Tutors
How Tutors Can Unlock Student Contact
Use coins wisely by unlocking only serious, relevant leads and starting with a professional first message.
6 min read • Updated April 1, 2026
Tutors
How Featured Tutor Works
Understand what featured status can do, when to use it, and why profile quality still matters most.
5 min read • Updated April 1, 2026
Tutors
How Tutors Can Improve Profile Visibility
Practical steps to become more discoverable and convert profile views into real student conversations.
7 min read • Updated April 1, 2026
Help category
Wallet, Coins & Payments
Students & Tutors
How Wallet and Coins Work
Understand wallet balance, coin usage, transaction history, and how to avoid unnecessary spending.
6 min read • Updated April 1, 2026
Students & Tutors
How to Buy Coins
A simple, safe coin purchase flow: choose package, complete checkout, verify wallet, and save references.
5 min read • Updated April 1, 2026
Students & Tutors
Payment Failed or Wallet Not Updated
What to do immediately after payment issues so you avoid double-charges and get faster support help.
6 min read • Updated April 1, 2026
Students & Tutors
Refund and Dispute Basics
A practical guide to raising refund/dispute requests with the right evidence and clear communication.
6 min read • Updated April 1, 2026
Help category
Safety & Policies
Students
How Students Can Stay Safe While Hiring a Tutor
Safety-first hiring steps: compare before trusting, avoid pressure, keep records, and report suspicious behavior.
7 min read • Updated April 1, 2026
Students & Tutors
Account Security and Recovery Guide
Protect your account with better password and OTP habits, and follow a clear recovery path if access is lost.
6 min read • Updated April 1, 2026
Students & Tutors
Scam Warning Signs on Tutoring Platforms
Learn practical scam red flags and what to do immediately if a conversation feels unsafe.
7 min read • Updated April 1, 2026
Help category
Support
Students
How to Contact Support as a Student
Send clearer support requests with the right evidence so your issue gets routed and solved faster.
5 min read • Updated April 1, 2026
Students & Tutors
How to Report a Problem Properly
Report issues faster and more effectively with clear issue type, evidence, references, and concise support messages.
6 min read • Updated April 1, 2026