Help guide
Account Security and Recovery Guide
Protect your account with better password and OTP habits, and follow a clear recovery path if access is lost.
Step-by-step
Follow the guide in order
1) Build strong password habits
- Use a unique password you do not reuse elsewhere.
- Avoid easy patterns (name + 123, phone number, etc.).
- Update password quickly if you suspect compromise.
2) Protect OTP and login details
- Never share OTP with anyone, including someone claiming to be support.
- Enter OTP only on trusted platform screens.
- If an OTP arrives unexpectedly, secure your account immediately.
3) Keep email and phone active
- Recovery depends on active contact channels.
- Update phone/email when you change them.
- Check spam/junk folders for recovery emails.
4) Follow recovery path if blocked
- Use password reset flow first.
- If blocked or unable to verify, contact support with account identifiers.
- Explain issue briefly with timeline and any error screenshots.
Avoid these
Common mistakes
- Sharing OTP due to fake urgency messages.
- Using one password across many apps.
- Not updating phone/email and losing recovery access.
Checklist
Important notes
- Unique password set.
- OTP never shared.
- Email and phone are active and updated.
- Recovery steps understood.
Questions
FAQs
What should I do if someone asks for my OTP?
Do not share it. End the conversation and report the incident immediately.
What details should I send for account recovery help?
Share your registered contact details, issue timeline, and relevant screenshots—never your password.
Keep learning
Related articles
Safety & Policies
Scam Warning Signs on Tutoring Platforms
Learn practical scam red flags and what to do immediately if a conversation feels unsafe.
Support
How to Report a Problem Properly
Report issues faster and more effectively with clear issue type, evidence, references, and concise support messages.
Safety & Policies
How Students Can Stay Safe While Hiring a Tutor
Safety-first hiring steps: compare before trusting, avoid pressure, keep records, and report suspicious behavior.
Next actions
Helpful platform links
Still need help?
Use the support path that matches your issue.
Contact support for account-specific help, use FAQs for quick answers, or review Pricing & Wallet before a coin or payment action.