Help guide
How RWBIKO Tutors Works for Students and Tutors
A clear overview of the platform flow for both sides: discovery, matching, verification, wallet/coins, and support routes.
Before you start
Get these basics ready first
- Understand that better profile/job clarity improves matching quality for everyone.
- Review wallet costs before spending coins.
- Read safety and policy pages before sharing personal information.
Step-by-step
Follow the guide in order
1) Student flow
- Students sign up, complete profile basics, and either post tuition needs or browse tutor profiles.
- Students compare tutor fit (subject, level, city/mode, trust signals) before unlocking contact.
- After connecting, students proceed with trial/class discussions and keep key agreements documented.
2) Tutor flow
- Tutors sign up, build profile, add subjects/levels, and complete verification for stronger trust.
- Tutors discover relevant student jobs and send specific proposals instead of generic messages.
- Tutors may unlock contact where needed and then communicate professionally to convert leads.
3) Wallet and coins
- Wallet stores your coin balance and transaction history.
- Coins are used for certain actions such as unlocking contact details.
- Always review coin cost before action and keep payment references after wallet top-ups.
4) Verification, support, and policies
- Verification improves trust and visibility, especially for tutor accounts.
- If something goes wrong (payment, misuse, suspicious activity), report with evidence quickly.
- Policy and support pages explain dispute/refund paths and safe platform conduct.
Avoid these
Common mistakes
- Treating unlock actions as guaranteed success instead of a qualified lead step.
- Skipping profile details and expecting high-quality matches.
- Waiting too long to report suspicious behavior or payment issues.
Checklist
Important notes
- You understand both student and tutor workflows.
- You checked wallet/coin usage before spending.
- You know where support and policy links are.
Questions
FAQs
Does verification guarantee hiring or selection?
No. Verification builds trust, but fit, communication, and clarity still determine outcomes.
Where can I track coin spending?
In wallet balance/history, where each transaction should appear with status and references.
Keep learning
Related articles
Getting Started
Getting Started as a Student on RWBIKO Tutors
If you are new on RWBIKO Tutors, start with the basics: complete your account properly, choose your path, and take the next step with clarity.
Getting Started
Getting Started as a Tutor on RWBIKO Tutors
A strong tutor start comes from correct details, focused subjects, early verification, and thoughtful activity.
Wallet, Coins & Payments
How Wallet and Coins Work
Understand wallet balance, coin usage, transaction history, and how to avoid unnecessary spending.
Support
How to Report a Problem Properly
Report issues faster and more effectively with clear issue type, evidence, references, and concise support messages.
Still need help?
Use the support path that matches your issue.
Contact support for account-specific help, use FAQs for quick answers, or review Pricing & Wallet before a coin or payment action.