Help guide
Refund and Dispute Basics
A practical guide to raising refund/dispute requests with the right evidence and clear communication.
Step-by-step
Follow the guide in order
1) Read the policy first
- Review current refund/dispute policy in official help/policy sections.
- Check eligibility conditions, timelines, and excluded cases.
- Use policy terms when writing your request.
2) Prepare what support needs
- Provide transaction reference, amount, and date/time.
- Include profile/job/payment identifiers where relevant.
- State exactly what happened and what resolution you are requesting.
3) Add clear screenshots
- Attach wallet history, payment confirmation/errors, and relevant chat context.
- Ensure screenshots are readable and time-aligned with issue.
- Avoid sending unrelated media that slows review.
4) Report facts, not assumptions
- Keep tone calm and factual.
- List events in order: what you did, what system showed, what is missing/wrong.
- Follow up politely if no update within expected support window.
Avoid these
Common mistakes
- Requesting refund without checking policy eligibility.
- Submitting emotional complaints without transaction details.
- Mixing multiple unrelated issues in one ticket.
Checklist
Important notes
- Policy reviewed before filing.
- Transaction and account references ready.
- Screenshots attached and readable.
- Issue timeline written clearly.
Questions
FAQs
Where do I find the policy details?
In the platform’s policy/help pages; review the latest terms before filing a request.
Can I submit a dispute without screenshots?
You can, but strong evidence usually speeds review and improves clarity.
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Still need help?
Use the support path that matches your issue.
Contact support for account-specific help, use FAQs for quick answers, or review Pricing & Wallet before a coin or payment action.