Help guide
How to Buy Coins
A simple, safe coin purchase flow: choose package, complete checkout, verify wallet, and save references.
Step-by-step
Follow the guide in order
1) Start from wallet/pricing
- Open wallet or pricing section from your account.
- Review available coin packages and value before choosing.
- Choose based on near-term usage, not impulse spending.
2) Complete checkout carefully
- Follow checkout steps and verify payment details before confirming.
- Do not refresh or close during payment authorization.
- Wait for final status before taking next action.
3) Verify wallet update
- After payment, check wallet balance and transaction history.
- If delayed, wait briefly and refresh once before retrying.
- Avoid repeated payments without confirming first transaction status.
4) Keep proof
- Save transaction ID/reference and payment screenshots.
- Keep timestamp and amount details for support if needed.
- Store this record until coins are correctly reflected.
Avoid these
Common mistakes
- Paying again immediately when update is delayed.
- Not saving transaction reference after payment.
- Closing checkout early and assuming payment failed.
Checklist
Important notes
- Correct package selected.
- Checkout completed without interruption.
- Wallet balance/history verified.
- Payment reference and screenshots saved.
Questions
FAQs
How long does wallet update usually take?
Often quickly, but delays can happen. Always verify status before retrying any payment.
What should I share if support is needed?
Share payment reference, amount, timestamp, and screenshots of wallet/history.
Keep learning
Related articles
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How Wallet and Coins Work
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What to do immediately after payment issues so you avoid double-charges and get faster support help.
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Refund and Dispute Basics
A practical guide to raising refund/dispute requests with the right evidence and clear communication.
Still need help?
Use the support path that matches your issue.
Contact support for account-specific help, use FAQs for quick answers, or review Pricing & Wallet before a coin or payment action.